Monthly subscriptions
Monthly Neo and Pro subscriptions provide access for the billing period purchased. Refund requests are reviewed case by case when there is a billing error, duplicate charge, or service issue that prevents access.
Billing support
Refund Policy.
Simple guidance for Neo, Pro, day passes, cancellations, and support requests.
Day passes
Neo Day Pass and Pro Day Pass purchases are one-time 24-hour unlocks. Because access begins quickly, day passes are generally not refundable after activation unless required by law or caused by a confirmed Fantom service issue.
Cancellations
Cancelling a monthly plan stops future renewal. Access may continue until the end of the paid period unless the account is restricted for misuse or payment risk.
How to request help
Email hello@fantompc.com with the account email, plan or pass type, purchase date, and a short description of the issue. Subscribed users can also use live chat through the console.
Processing time
Support typically replies within 48 hours. Approved refunds may take additional time to appear depending on the payment provider and bank.